Contact Us

Physical Address

512 West Avenue
Ferndale,
Randburg
Johannesburg

Email

info@sapremierfires.co.za

Johannesburg

011 516 0298

Admin

011 516 0298

    Frequently Asked Questions
    The glass in my fireplace has gone black – what could be wrong?

    Soot will appear on the glass if the combustion temperature is too low or of the lighting period is too short. When lighting the stove a lot of air must be supplied to warm up the chimney. Open the riddling grate and the air controls. If necessary, open the door a bit to supply as much air as possible. When the kindling has turned to embers, dry wood is supplied. Plenty of air must still be supplied. Close the riddling grate and primary air supply when the blue/purple flames have disappeared. The combustion is now exclusively controlled by the secondary air controls. Moreover, the combustion temperature is increased by supplying more secondary air and at the same time by keeping the riddling grate and primary air closed. Besides, wet wood or poor draft conditions may cause sooty glass. Ask your chimney sweep to measure the draft in your chimney.

     

    How do I remove soot from the glass door?

    You can clean the glass with the Morso Glass Cleaner. This must be done when the stove is cold. If heavy soot build-ups appear, use treble ammonia water to clean the glass. Another option is to dip a paper towel in water then into the fine white ash within the fireplace when the stove is cool. Then wipe this on the glass. It forms a non abrasive paste that will remove the soot with some rubbing. Once the soot has been dislodged simply wipe clean with another damp piece of paper towel.

     

    There is soot in my chimney – how did that happen?

    If the temperature is too low you might experience tarry soot in your chimney. The combustion temperature will be too low if not enough air is supplied compared to the amount of wood. Tarry soot is easily recognized as a brown sticky coat. Supply more secondary air or more wood to increase the temperature. A stove pipe thermometer placed on the lower part of the flue pipe will indicate if the air supply is correct. The flue gas temperature must be approx. 250 degrees Celsius. If the temperature is considerably lower, tarry soot may be created in the chimney. If the temperature exceeds 250-300 degrees Celsius the inside parts may become super heated.

    Where do I buy my spare parts from?

    You can buy spare parts at any specialized shop selling Morsø stoves. If you have some doubts about the type of your Morsø stove, then take a look at the number embossed at the inside of the front door. Inform the Morsø dealer about this particular number, and he will be able to identify your stove. All parts on the Morsø stoves are replaceable – Besides, Morsø guarantees delivery of parts minimum 10 years after the stove has discontinued. 

    Smoke is coming out in my room when I open the door. How do I avoid that?

    Do not open the door before the wood is burned all the way down to embers. When opening the door, a lot of cold air will get in contact with the flames which may cause smoke inconveniences. If you for some reason have to open the door before the wood is burned to embers, this has to be done carefully. Let the door stand on a 2 cm gap for a moment before opening it completely. Another reason might be poor draft conditions. A chimney sweeper is able to measure the draft.

    There is not enough draft in the chimney. What can I do?

    If the temperature is too low you might experience tarry soot in your chimney. The combustion temperature will be too low if not enough air is supplied compared to the amount of wood. Tarry soot is easily recognized as a brown sticky coat. Supply more secondary air to increase the temperature. A stove pipe thermometer placed on the lower part of the flue pipe will indicate if the air supply is correct. The flue gas temperature must be approx. 250ᵒ C. If the flue gas temperature is considerably lower, tarry soot may be created in the chimney. If the flue gas temperature exceeds 250 – 300ᵒ C, the inside parts might be superheated.

    Can I buy spare parts for my old Morso?

    Yes, Morsø guarantees delivery of parts minimum 10 years after the stove has discontinued

    How wide should the diameter of the chimney be?

    All Morso Flues are 152 mm in diameter, a brick chimney should this exceed a diameter of 152 mm

    Can the fireplace use multi fuel?

    Multi-Fuel – whilst several of the Morso range can burn multi-fuel we do not recommend the use of SA anthracite as it is poor quality, full of sulphur and chlorine, and will eat away the internal components of any steel or cast iron fireplace quickly. The good stuff is now exported and the next grades used in the power stations. The grades that the public see also container a lot of stones.

     Many other fireplace manufacturers will not admit this and/or fail to tell you to get a sale. The warranty won’t cover these parts and all the leading brands have the same conditional warranties on their products.

     

    Good quality DRY and SEASONED hard wood will burn just as hot and in modern clean-burning efficient cast iron fireplaces the burn time is very similar to anthracite and produce more calorific heat value than anthracite.

     

    Coal is not allowed to be burnt (legally) – even though it is still the fuel of choice for many people.

    How do I remove dirt from the door glass?

    Remove the baffle and clean it up with a nozzle or a Morsø Ash Clean. The Ash Clean is also suitable for cleaning the rest of the stove. Note that the stove must be cold when cleaned up. The surface will be kept well if vacuum cleaner with a soft nozzle. If necessary wipe the stove with a moist cloth, but only when the stove is completely cold. Be careful when choosing cleaning materials as the paint may be damaged by acid.

    What wood should I use?

    It’s of utmost importance to only burn season hard wood, eg. Bluegum and Blackwattle.

    The wood has to have a moisture content of less than 18%.

     Incorrect fuels include, Pine, magazines and boxes which not only burns very quickly and does not give off a lot of heat but it also has an extremely high resin content, which caused your chimney to soot up and expose yourself to possible chimney fires.

    The wood supplier that we currently use is a company called Firelogs. The gentleman to speak to is Royston on 082 758 1046/ sales@firelogs.co.za.

    What Fireplaces Requires convertor to connect to 152 flues?

    The following units require 130 convertors:

    • Morso 6140
    • Morso 6148
    • Morso 1412
    • Morso 1442
    • Morso 5460
    • Morso 5470
    • Morso ᴓ4
    How much do I pay in order to secure the fireplace and installation date?

    Dear ,

    Thank you for your recent email with regards to Morso’s payment terms and condition of sale.

    Obviously, each country has different payment terms and due to the nature of business in South Africa the company’s terms are very specific.

    In the event that we install a fireplace in a home and the customer in turn does not pay the balance, the fireplace has become a ‘fixture’ under South African law and we can only have it removed with a court order or sue you for the balance, which the customer may not have.

    Therefore, we ask for 100% payment up front, which the vast majority of our customers are happy to pay. Morso is a long term well established company with a sound reputation worldwide.

    If you wish to go ahead with your order, you are welcome to pay for all of the items except the installation costs, which you are welcome to pay on completion of the installation. This also secures the stock in preparation for the installation as the goods are invoiced out of the warehouse. This also secures the price as the Rand is so volatile. This assures that we have everything in place to proceed with the installation on the day indicated and that we do not sell stock that we don’t physically have like a lot of other fireplace companies.

    Radiant VS Convection?

    Radiant heat is heat sent in straight lines directly from the fireplace whilst convection heat is generated from the Morso cast iron panel that absorbs the radiant heat and warm up the surrounding air by introducing cold air at floor level and converting it from cold to hot when the air is in contact with the hot surface on the stove.

    General Agreement Explanation

    Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS

    Dear,

     

    Thank you for your email.

     

    Please understand that Morso Fireplaces cc takes full responsibility and carries poor-workmanship insurance as a pro-active company for this reason. This covers you the client for any water damage caused by us for a 12 month period after the installation. In over 10 years of trading and 1000’s of installations we have never needed to claim against this cover.

    As waterproofing does not last indefinitely, after the 12 month period any claim against Morso falls away – we do not give an amount in our agreement as it may be several years before you need to re-apply and costs change. Currently a service, sweep and to reapply waterproofing costs +/- R 1, 395.00

     

    You mention that you have paying over _______ for this whole process – the fireplace & flues etc. come to R______– the R _________ is for the installation.

    We are unable to undertake or complete a full inspection of your house without sending a qualified engineer, plumber, electrician and roofing company etc. This would be totally cost restrictive to the whole process – we therefore have to rely on the homeowner’s knowledge of the house for obvious reasons.

     

    We undertake as complete an inspection as possible given the circumstances during the quotation process – our installers also look out and avoid any possible problems during the installation process. Hidden complications – it remains the customers responsibility and we cannot take any responsibility.

    ________ has been in the industry for 10 years and does not foresee any problems – we will check the roof space prior to installation, but if there is any wiring or pipes in the way they will have to be re-routed.

    We obviously would like to install you fireplace, however if you are not prepared to sign our General Agreement  as it stands, then we will happily offer you a refund.

    to this text in the module Advanced settings.

    Morso Fireplaces leads the industry in ensuring that all of our work is done to very high principles based on European standards, as there are no standards at all present in South Africa.

    This peace of mind means that your fireplace is being installed professionally, safely and with all the care and attention possible using premium materials. You will find that most other fireplace companies in South Africa do not adopt the same principles or standards that we offer as normal to ensure your safety.

    Please confirm by return if you wish us to continue and forward the agreement again duly signed.

    FLUELESS

    All our fireplaces are closed system vented fireplaces; When installing a flueless fireplace one have to be aware that the fireplace will use a lot more fuel (as it tries to heat up the whole room instead of a box) and will for the same reason be less heat efficient. Also when using a flueless fireplace, the oxygen the fireplace needs to burn gets pulled directly from the room and the by-products gets passed into the room (these by-products consist mostly of carbon and can be poisonous to the people inside the room). You also might get soot from the fireplace stuck on the walls and curtains. There’s different ways of installing the flues (i.e. off the back of the fireplace, through the ceiling etc.) ensuring you get optimum satisfaction from your fireplace.

    The glass in my fireplace has gone black – what could be wrong?

    Soot will appear on the glass if the combustion temperature is too low or of the lighting period is too short. When lighting the stove a lot of air must be supplied to warm up the chimney. Open the riddling grate and the air controls. If necessary, open the door a bit to supply as much air as possible. When the kindling has turned to embers, dry wood is supplied. Plenty of air must still be supplied. Close the riddling grate and primary air supply when the blue/purple flames have disappeared. The combustion is now exclusively controlled by the secondary air controls. Moreover, the combustion temperature is increased by supplying more secondary air and at the same time by keeping the riddling grate and primary air closed. Besides, wet wood or poor draft conditions may cause sooty glass. Ask your chimney sweep to measure the draft in your chimney.

     

    How do I remove soot from the glass door?

    You can clean the glass with the Morso Glass Cleaner. This must be done when the stove is cold. If heavy soot build-ups appear, use treble ammonia water to clean the glass. Another option is to dip a paper towel in water then into the fine white ash within the fireplace when the stove is cool. Then wipe this on the glass. It forms a non abrasive paste that will remove the soot with some rubbing. Once the soot has been dislodged simply wipe clean with another damp piece of paper towel.

     

    There is soot in my chimney – how did that happen?

    If the temperature is too low you might experience tarry soot in your chimney. The combustion temperature will be too low if not enough air is supplied compared to the amount of wood. Tarry soot is easily recognized as a brown sticky coat. Supply more secondary air or more wood to increase the temperature. A stove pipe thermometer placed on the lower part of the flue pipe will indicate if the air supply is correct. The flue gas temperature must be approx. 250 degrees Celsius. If the temperature is considerably lower, tarry soot may be created in the chimney. If the temperature exceeds 250-300 degrees Celsius the inside parts may become super heated.

    Where do I buy my spare parts from?

    You can buy spare parts at any specialized shop selling Morsø stoves. If you have some doubts about the type of your Morsø stove, then take a look at the number embossed at the inside of the front door. Inform the Morsø dealer about this particular number, and he will be able to identify your stove. All parts on the Morsø stoves are replaceable – Besides, Morsø guarantees delivery of parts minimum 10 years after the stove has discontinued. 

    Smoke is coming out in my room when I open the door. How do I avoid that?

    Do not open the door before the wood is burned all the way down to embers. When opening the door, a lot of cold air will get in contact with the flames which may cause smoke inconveniences. If you for some reason have to open the door before the wood is burned to embers, this has to be done carefully. Let the door stand on a 2 cm gap for a moment before opening it completely. Another reason might be poor draft conditions. A chimney sweeper is able to measure the draft.

    There is not enough draft in the chimney. What can I do?

    If the temperature is too low you might experience tarry soot in your chimney. The combustion temperature will be too low if not enough air is supplied compared to the amount of wood. Tarry soot is easily recognized as a brown sticky coat. Supply more secondary air to increase the temperature. A stove pipe thermometer placed on the lower part of the flue pipe will indicate if the air supply is correct. The flue gas temperature must be approx. 250ᵒ C. If the flue gas temperature is considerably lower, tarry soot may be created in the chimney. If the flue gas temperature exceeds 250 – 300ᵒ C, the inside parts might be superheated.

    How wide should the diameter of the chimney be?

    All Morso Flues are 152 mm in diameter, a brick chimney should this exceed a diameter of 152 mm

    Can I buy spare parts for my old Morso?

    Yes, Morsø guarantees delivery of parts minimum 10 years after the stove has discontinued

    The glass in my fireplace has cracked. What has happened and can I replace it myself?

    Cracks on the glass may happen due to bumps from the wood. Besides, impurities may be found in the wood such as pebbles that may hide the glass during the combustion. If the glass has cracked, it naturally has to be replaced – Morsø has the necessary adhesive fibre for glass that can be bought at any Morsø dealer.

    Radiant or Convection stove?

    There are two different types of stove: radiant stoves and convection stoves.

    Radiant heat is heat sent in straight lines directly from the fireplace whilst convection heat is generated from the Morso cast iron panel that absorbs the radiant heat and warm up the surrounding air by introducing cold air at floor level and converting it from cold to hot when the air is in contact with the hot surface on the stove.

    The radiant stove concentrates the heat around the stove itself, while the convection stove distributes the heat out into the whole room.

    The type you choose will therefore greatly depend on what you want your stove for. If you want to be warm and cosy, close to the stove; the radiant is a good choice.
    If, on the other hand, the stove is also to play an effective role in heating your home as a primary heat source, you should choose a convection model.

    Can I install the fireplace myself?

    Installing a Morsø stove must be conducted by a suitably qualified person or approved by building control. Your Morsø dealer can offer a guidance and assistance with this.

    How do I choose the size of fireplace?

    The size of your wood-burning stove totally depends on how much you are willing to invest. In this respect, too large can cause problems just as too small can. A stove that’s too small will not be able to heat the room adequately. However, if you buy a stove that’s too big in relation to the room, you will be forever cutting the air supply to keep the room temperature down. As a result, combustion will be incomplete and soot will quickly build up on the window and in the chimney. Not only that, the quantity of soot particles you emit into the environment will be disproportionately high

    The bricks in my fireplace has cracked. Do they need to be replaced?

    The fire bricks and other internal components that are in direct contact with the fire are all constituted as ‘wear’ components or consumables, as they are exposed to the most wear. Cracks in the bricks/vermiculite plates may happen due to heat absorption from the fire or bumps from the wood. There is no need to replace the bricks even though they are cracked. They do still insulate the fire chamber. The purpose of the bricks is to insulate the fire chamber to increase the combustion temperature. However, if they start crumbling (I.e you can fit a thumb in between the cracks), the insulation disappears. This may damage the cast iron and they do in this case have to be replaced.

    Is it unusual for my stove to tick?

    You can expect a slight ticking noise while the stove heats up or cools down.

    The baffle has burned to pieces. Why?

    The baffle plate and other internal components that are in direct contact with the fire are all constituted as ‘wear’ components or consumables, as they are exposed to the most wear.

    When used properly, these parts will last for many years, but overly vigorous use will naturally shorten the lifespan. The aforementioned parts are all easily replaceable. If the baffle plate is damaged or warped and is not replaced in time, the top plate could become subject to excessively high temperatures, which may lead to damage here also. 

    Exploding Floor plate

    Without going in to a huge dialogue with you, I can assure you that in the 15 years that Morso Fireplaces in South Africa has been specifying and supplying not one has cracked and exploded – we have sold 1000’s.

    The Morsø unit that you mention you purchased in 2014 is a metal fabricated unit – at your insistence after conversations with Mark Robinson, rubber feet (+/-3mm) where put under the feet  – I am not sure for what reason other than to compensate for floor irregularities.  Common Logic would suggest that if the glass was in anyway defect that it would have shown signs of cracking very early in its use under weight.

    The unit moving and the leg ‘dropping’ 3mm would possibly cause a stress crack, but not an explosion (hence the use of tempered safety glass in the specification) – we have been unable to replicate the explosion to every corner of the room. We have discussed the specifications and use of the glass with our suppliers, and they have assured us that they are fit for purpose.

    The only way we managed to cause quite harsh cracking was by dropping a heavy metal object on the on to the floor plate from a +/- 1m height.

    What Evan implied by a consumable, was that it is not a part of the actual fireplace and therefore not covered under the same warranty.

    As we are unable to confirm the cause of this isolated incident, and we are unable to reproduce the problem in-house, we trust that you accept that whilst we are concerned that an event occurred, we cannot rightly take responsibility.

    Smoking Fireplace:

    Smoke is highly un-likely to come back in to a room during a ‘chimney fire’ – the draw of the chimney and the higher flue temperatures naturally cause the smoke to be cleared (physics) – whether you believe me or not is of little concern, however for the record I attended the Corners Courts in the UK as an expert witness on many occasions when chimney fires had caused fatalities when I was a Leading Fire fighter. I personally don’t believe that there is anybody more qualified in the country with regards to fireplaces and chimneys, and I take my job very seriously. So I am sorry, you didn’t experience a chimney fire, and the liner or cowl showed no signs of containing a fire.

    Morsø Denmark supply us fireplaces only, and insist that they are installed to local standards (see the manual) – we have constantly improved standards in the industry over the last 15 years in South Africa.

     

    However as locally there are no standards to ‘judge’ us to, we insist that where possible our own exacting standards are adopted that are based on European norms – in this instance contacting Morsø Jernstøberi A/S would be of little or no use, but of course you are more than welcome. We have installed 10’s of thousands of fireplaces in South Africa without incident over the last 15/16 years in the country.

     

    Your fireplace worked – what was not fully taken in to consideration was the poor condition of the existing chimney, cowl and its design (you opted not to change the cowl)  –  we have confirmed that and offered several solutions.

     

    I think that it would be better if on this occasion we come and remove the fireplace and liner, sometimes it is just not possible to satisfy customers expectations.

     

    We will refund you in full.

     

    I will ask my office in Cape Town to contact you to arrange a suitable date that is mutually convenient.

    NESTOR MARTIN WARANTEE

    The Nestor Martin is a well established brand and company that offers in line with most of the industry offers a standard conditional warranty on its products. In their case it’s a two year limited warranty.

    All fireplace companies limit the warranty to exclude ‘consumable parts’ – these need to be replaced periodically. Warranties range in the industry from 2 to 10 years in some instances.

    Castings that crack or break during the fireplaces initial life (when the unit is fired for the first time) are always covered , as this would be deemed as a ‘manufacturing fault’ – the same with the glass. The unit would be repaired or replaced by the manufacturer, and our supplier relationships built over many years allow us to determine this without question.

    Basically, the warranty covers the body only, which generally lasts for upwards of 15 years) and after the initial firing period (as above) it is highly unlikely the outer body will have a problem if the fireplace is serviced and maintained – water damage remains the biggest problem if left unsorted.

    Premier Fires, established since 2007 services, maintains and offers a full back up service of labour and parts for all of its quality products  to ensure that your fireplace remains a true trouble free working focal point of your home for years.

    Thanks,

    Premier Fires (Morso)

    How do I clean the surface of a senotherm painted fireplace?

    The surface will be kept well if vacuum cleaner with a soft nozzle. If necessary wipe the stove with a moist cloth, but only when the stove is completely cold. Be careful when choosing cleaning materials as the paint may be damaged by acid.

    If necessary, use mild detergent or brown soap. The painted surface may in the course of time get a grey tinge; but the stove can easily be freshened up with a special heat-resistant Senotherm spray-paint, which can be bought from your dealer. The stove must dry 24 hours before being used again. Some fumes will be given off by the paint. Ventilate the room during this phase

    How do I clean the surface of an enamelled stove?

    Wipe the stove with a moist cloth, but only when the stove is cold. Use a distilled water with a mild detergent or brown soap. Remember to remove the soap before lighting the stove. Enamel is a strong material that does not change appearance unless the stove has been exposed to different kinds of bumps and strokes

    How do I remove dirt from the door glass?

    Remove the baffle and clean it up with a nozzle or a Morsø Ash Clean. The Ash Clean is also suitable for cleaning the rest of the stove. Note that the stove must be cold when cleaned up. The surface will be kept well if vacuum cleaner with a soft nozzle. If necessary wipe the stove with a moist cloth, but only when the stove is completely cold. Be careful when choosing cleaning materials as the paint may be damaged by acid.

    How do I remove dirt from the door glass?

    Remove the baffle and clean it up with a nozzle or a Morsø Ash Clean. The Ash Clean is also suitable for cleaning the rest of the stove. Note that the stove must be cold when cleaned up. The surface will be kept well if vacuum cleaner with a soft nozzle. If necessary wipe the stove with a moist cloth, but only when the stove is completely cold. Be careful when choosing cleaning materials as the paint may be damaged by acid.

    How do I remove dirt from the door glass?

    Remove the baffle and clean it up with a nozzle or a Morsø Ash Clean. The Ash Clean is also suitable for cleaning the rest of the stove. Note that the stove must be cold when cleaned up. The surface will be kept well if vacuum cleaner with a soft nozzle. If necessary wipe the stove with a moist cloth, but only when the stove is completely cold. Be careful when choosing cleaning materials as the paint may be damaged by acid.

    Radiant or Convection stove?

    There are two different types of stove: radiant stoves and convection stoves.

    Radiant heat is heat sent in straight lines directly from the fireplace whilst convection heat is generated from the Morso cast iron panel that absorbs the radiant heat and warm up the surrounding air by introducing cold air at floor level and converting it from cold to hot when the air is in contact with the hot surface on the stove.

    The radiant stove concentrates the heat around the stove itself, while the convection stove distributes the heat out into the whole room.

    The type you choose will therefore greatly depend on what you want your stove for. If you want to be warm and cosy, close to the stove; the radiant is a good choice.
    If, on the other hand, the stove is also to play an effective role in heating your home as a primary heat source, you should choose a convection model.

    Can I buy spare parts for my old Morso?

    Yes, Morsø guarantees delivery of parts minimum 10 years after the stove has discontinued

    How wide should the diameter of the chimney be?

    All Morso Flues are 152 mm in diameter, a brick chimney should this exceed a diameter of 152 mm

    The glass in my fireplace has cracked. What has happened and can I replace it myself?

    Cracks on the glass may happen due to bumps from the wood. Besides, impurities may be found in the wood such as pebbles that may hide the glass during the combustion. If the glass has cracked, it naturally has to be replaced – Morsø has the necessary adhesive fibre for glass that can be bought at any Morsø dealer.

    Can I install the fireplace myself?

    Installing a Morsø stove must be conducted by a suitably qualified person or approved by building control. Your Morsø dealer can offer a guidance and assistance with this.

    How do I choose the size of fireplace?

    The size of your wood-burning stove totally depends on how much you are willing to invest. In this respect, too large can cause problems just as too small can. A stove that’s too small will not be able to heat the room adequately. However, if you buy a stove that’s too big in relation to the room, you will be forever cutting the air supply to keep the room temperature down. As a result, combustion will be incomplete and soot will quickly build up on the window and in the chimney. Not only that, the quantity of soot particles you emit into the environment will be disproportionately high

    The bricks in my fireplace has cracked. Do they need to be replaced?

    The fire bricks and other internal components that are in direct contact with the fire are all constituted as ‘wear’ components or consumables, as they are exposed to the most wear. Cracks in the bricks/vermiculite plates may happen due to heat absorption from the fire or bumps from the wood. There is no need to replace the bricks even though they are cracked. They do still insulate the fire chamber. The purpose of the bricks is to insulate the fire chamber to increase the combustion temperature. However, if they start crumbling (I.e you can fit a thumb in between the cracks), the insulation disappears. This may damage the cast iron and they do in this case have to be replaced.

    Is it unusual for my stove to tick?

    You can expect a slight ticking noise while the stove heats up or cools down.

    The baffle has burned to pieces. Why?

    The baffle plate and other internal components that are in direct contact with the fire are all constituted as ‘wear’ components or consumables, as they are exposed to the most wear.

    When used properly, these parts will last for many years, but overly vigorous use will naturally shorten the lifespan. The aforementioned parts are all easily replaceable. If the baffle plate is damaged or warped and is not replaced in time, the top plate could become subject to excessively high temperatures, which may lead to damage here also. 

    Baffle is flaking in the first year?

    This is called scalling; the first layer of the internal castings most often will flake within the first year as this casting is exposed to direct heat from the flames – and the cooling process therefore is more rapid as well.

    Scalling is normal and there is no need to worry about it. The rust factor is simply the moisture in the air and that of the wood that generates steam once the fire is operational.

    Note: that no unauthorised alterations to the stove design should be undertaken, and always ensure that any replacement parts purchased are Morsø original parts.
    During normal use and sweeping of your stove and chimney, a layer of ash, soot or debris can form, particularly on the top of the baffle plate or inner fireback. Any deposits allowed to build-up over time will have an insulating effect on these parts, thus restricting expansion; this will ultimately result in a shorter lifespan.

    The cast access door in the baffle plate can easily be removed from the stove and should be regularly checked for debris and cleaned. You must ensure that your chimney sweep removes all soot and debris from the stove after the sweeping process.
    Your chimney should be swept at least once a year; however a regular inspection of your stovepipe and chimney will determine whether a more frequent approach should be adopted. 

    Can wood stoves rust?

     If looked after and installed properly, the stove will not rust.
    If rust appears on the stove, it is usually because the stove has been exposed to moisture, possibly from the chimney. 
    In summerhouses, the temperature is often very cold in winter and the still air in the combustion chamber can cause condensation on the stove surface. You should therefore leave the valves in the stove open to prevent condensation forming on the oven, which can cause rust. 

    Frequently Asked Questions

    The glass in my fireplace has gone black – what could be wrong?

    Soot will appear on the glass if the combustion temperature is too low or of the lighting period is too short. When lighting the stove a lot of air must be supplied to warm up the chimney. Open the riddling grate and the air controls. If necessary, open the door a bit to supply as much air as possible. When the kindling has turned to embers, dry wood is supplied. Plenty of air must still be supplied. Close the riddling grate and primary air supply when the blue/purple flames have disappeared. The combustion is now exclusively controlled by the secondary air controls. Moreover, the combustion temperature is increased by supplying more secondary air and at the same time by keeping the riddling grate and primary air closed. Besides, wet wood or poor draft conditions may cause sooty glass. Ask your chimney sweep to measure the draft in your chimney.

    How do I remove soot from the glass door

    You can clean the glass with the Morso Glass Cleaner. This must be done when the stove is cold. If heavy soot build-ups appear, use treble ammonia water to clean the glass. Another option is to dip a paper towel in water then into the fine white ash within the fireplace when the stove is cool. Then wipe this on the glass. It forms a non abrasive paste that will remove the soot with some rubbing. Once the soot has been dislodged simply wipe clean with another damp piece of paper towel

    There is soot in my chimney – how did that happen?

    If the temperature is too low you might experience tarry soot in your chimney. The combustion temperature will be too low if not enough air is supplied compared to the amount of wood. Tarry soot is easily recognized as a brown sticky coat. Supply more secondary air or more wood to increase the temperature. A stove pipe thermometer placed on the lower part of the flue pipe will indicate if the air supply is correct. The flue gas temperature must be approx. 250 degrees Celsius. If the temperature is considerably lower, tarry soot may be created in the chimney. If the temperature exceeds 250-300 degrees Celsius the inside parts may become super heated.

    Where do I buy my spare parts from?

    You can buy spare parts at any specialized shop selling Morsø stoves. If you have some doubts about the type of your Morsø stove, then take a look at the number embossed at the inside of the front door. Inform the Morsø dealer about this particular number, and he will be able to identify your stove. All parts on the Morsø stoves are replaceable – Besides, Morsø guarantees delivery of parts minimum 10 years after the stove has discontinued. 

    Smoke is coming out in my room when I open the door. How do I avoid that?

    Do not open the door before the wood is burned all the way down to embers. When opening the door, a lot of cold air will get in contact with the flames which may cause smoke inconveniences. If you for some reason have to open the door before the wood is burned to embers, this has to be done carefully. Let the door stand on a 2 cm gap for a moment before opening it completely. Another reason might be poor draft conditions. A chimney sweeper is able to measure the draft.

    There is not enough draft in the chimney. What can I do?

     If the temperature is too low you might experience tarry soot in your chimney. The combustion temperature will be too low if not enough air is supplied compared to the amount of wood. Tarry soot is easily recognized as a brown sticky coat. Supply more secondary air to increase the temperature. A stove pipe thermometer placed on the lower part of the flue pipe will indicate if the air supply is correct. The flue gas temperature must be approx. 250ᵒ C. If the flue gas temperature is considerably lower, tarry soot may be created in the chimney. If the flue gas temperature exceeds 250 – 300ᵒ C, the inside parts might be superheated.

    Can I buy spare parts for my old Morso?

    Yes, Morsø guarantees delivery of parts minimum 10 years after the stove has discontinued. 

    How wide should the diameter of the chimney be?

    All Morso Flues are 152 mm in diameter, a brick chimney should this exceed a diameter of 152 mm

    The glass in my fireplace has cracked. What has happened and can I replace it myself?

    Cracks on the glass may happen due to bumps from the wood. Besides, impurities may be found in the wood such as pebbles that may hide the glass during the combustion. If the glass has cracked, it naturally has to be replaced – Morsø has the necessary adhesive fibre for glass that can be bought at any Morsø dealer.

    Radiant or Convection stove?

    There are two different types of stove: radiant stoves and convection stoves.

    Radiant heat is heat sent in straight lines directly from the fireplace whilst convection heat is generated from the Morso cast iron panel that absorbs the radiant heat and warm up the surrounding air by introducing cold air at floor level and converting it from cold to hot when the air is in contact with the hot surface on the stove.

    The radiant stove concentrates the heat around the stove itself, while the convection stove distributes the heat out into the whole room.

    The type you choose will therefore greatly depend on what you want your stove for. If you want to be warm and cosy, close to the stove; the radiant is a good choice.
    If, on the other hand, the stove is also to play an effective role in heating your home as a primary heat source, you should choose a convection model.

    Can I install the fireplace myself?

    Installing a Morsø stove must be conducted by a suitably qualified person or approved by building control. Your Morsø dealer can offer a guidance and assistance with this.

    How do I choose the size of fireplace?

    The size of your wood-burning stove totally depends on how much you are willing to invest. In this respect, too large can cause problems just as too small can. A stove that’s too small will not be able to heat the room adequately. However, if you buy a stove that’s too big in relation to the room, you will be forever cutting the air supply to keep the room temperature down. As a result, combustion will be incomplete and soot will quickly build up on the window and in the chimney. Not only that, the quantity of soot particles you emit into the environment will be disproportionately high

    The bricks in my fireplace has cracked. Do they need to be replaced?

    The fire bricks and other internal components that are in direct contact with the fire are all constituted as ‘wear’ components or consumables, as they are exposed to the most wear. Cracks in the bricks/vermiculite plates may happen due to heat absorption from the fire or bumps from the wood. There is no need to replace the bricks even though they are cracked. They do still insulate the fire chamber. The purpose of the bricks is to insulate the fire chamber to increase the combustion temperature. However, if they start crumbling (I.e you can fit a thumb in between the cracks), the insulation disappears. This may damage the cast iron and they do in this case have to be replaced.

    Is it unusual for my stove to tick?

    You can expect a slight ticking noise while the stove heats up or cools down.

    The baffle has burned to pieces. Why?

    The baffle plate and other internal components that are in direct contact with the fire are all constituted as ‘wear’ components or consumables, as they are exposed to the most wear. When used properly, these parts will last for many years, but overly vigorous use will naturally shorten the lifespan. The aforementioned parts are all easily replaceable. If the baffle plate is damaged or warped and is not replaced in time, the top plate could become subject to excessively high temperatures, which may lead to damage here also. 

    Baffle is flaking in the first year?

    This is called scalling; the first layer of the internal castings most often will flake within the first year as this casting is exposed to direct heat from the flames – and the cooling process therefore is more rapid as well. Scalling is normal and there is no need to worry about it. The rust factor is simply the moisture in the air and that of the wood that generates steam once the fire is operational.

    Note: that no unauthorised alterations to the stove design should be undertaken, and always ensure that any replacement parts purchased are Morsø original parts.
    During normal use and sweeping of your stove and chimney, a layer of ash, soot or debris can form, particularly on the top of the baffle plate or inner fireback. Any deposits allowed to build-up over time will have an insulating effect on these parts, thus restricting expansion; this will ultimately result in a shorter lifespan. The cast access door in the baffle plate can easily be removed from the stove and should be regularly checked for debris and cleaned. You must ensure that your chimney sweep removes all soot and debris from the stove after the sweeping process.

    Your chimney should be swept at least once a year; however a regular inspection of your stovepipe and chimney will determine whether a more frequent approach should be adopted.

    Can wood stoves rust?

    If looked after and installed properly, the stove will not rust.
    If rust appears on the stove, it is usually because the stove has been exposed to moisture, possibly from the chimney. 
    In summerhouses, the temperature is often very cold in winter and the still air in the combustion chamber can cause condensation on the stove surface. You should therefore leave the valves in the stove open to prevent condensation forming on the oven, which can cause rust. 

    The glass in my stove is full of soot - what could be wrong?

     You can clean the glass using Morsø Glass Cleanser. This must be done when the stove is cold. If heavy soot built-ups appear, use treble ammonia water to clean the glass. Soot may appear on the glass if the combustion temperature is too low or if the air controls are used incorrectly. The secondary air controls must be open and the primary air controls closed. The primary air either from the riddling grate or air control are only to be used during the lighting period or when dry wood is put into the stove. Morsø recommends a moisture content in the wood of 16-20%

    How often should the stove be cleaned for soot and ashes?

    The stove needs to be cleaned up at least once a year. But naturally depending on how much the stove is used. The baffle is removed from the stove and cleaned up – using a nozzle or a Morsø Ash Cleaner. The Ash Cleaner is also suitable for cleaning the rest of the stove. Note that the stove must be cold when cleaned up.

    How do I clean the inside of a fireplace?

    Remove the baffle and clean it up with a nozzle or a Morsø Ash Clean. The Ash Clean is also suitable for cleaning the rest of the stove. Note that the stove must be cold when cleaned up. The surface will be kept well if vacuum cleaner with a soft nozzle. If necessary wipe the stove with a moist cloth, but only when the stove is completely cold. Be careful when choosing cleaning materials as the paint may be damaged by acid. 

    How do I clean the surface of a senotherm painted fireplace?

    The surface will be kept well if vacuum cleaner with a soft nozzle. If necessary wipe the stove with a moist cloth, but only when the stove is completely cold.

    Be careful when choosing cleaning materials as the paint may be damaged by acid. If necessary, use mild detergent or brown soap.

    The painted surface may in the course of time get a grey tinge; but the stove can easily be freshened up with a special heat-resistant Senotherm spray-paint, which can be bought from your dealer. The stove must dry 24 hours before being used again. Some fumes will be given off by the paint. Ventilate the room during this phase

    How do I clean the surface of an enamelled stove?

    Wipe the stove with a moist cloth, but only when the stove is cold. Use a distilled water with a mild detergent or brown soap. Remember to remove the soap before lighting the stove. Enamel is a strong material that does not change appearance unless the stove has been exposed to different kinds of bumps and strokes.

    How do I remove dirt from the door glass?

    Remove the baffle and clean it up with a nozzle or a Morsø Ash Clean. The Ash Clean is also suitable for cleaning the rest of the stove. Note that the stove must be cold when cleaned up. The surface will be kept well if vacuum cleaner with a soft nozzle. If necessary wipe the stove with a moist cloth, but only when the stove is completely cold. Be careful when choosing cleaning materials as the paint may be damaged by acid.

    Can the fireplace use multi fuel?

    Multi-Fuel – whilst several of the Morso range can burn multi-fuel we do not recommend the use of SA anthracite as it is poor quality, full of sulphur and chlorine, and will eat away the internal components of any steel or cast iron fireplace quickly. The good stuff is now exported and the next grades used in the power stations. The grades that the public see also container a lot of stones.

     Many other fireplace manufacturers will not admit this and/or fail to tell you to get a sale. The warranty won’t cover these parts and all the leading brands have the same conditional warranties on their products.

     Good quality DRY and SEASONED hard wood will burn just as hot and in modern clean-burning efficient cast iron fireplaces the burn time is very similar to anthracite and produce more calorific heat value than anthracite.

     Coal is not allowed to be burnt (legally) – even though it is still the fuel of choice for many people.

    What wood should I use?

    It’s of utmost importance to only burn season hard wood, eg. Bluegum and Blackwattle.

    The wood has to have a moisture content of less than 18%.

     Incorrect fuels include, Pine, magazines and boxes which not only burns very quickly and does not give off a lot of heat but it also has an extremely high resin content, which caused your chimney to soot up and expose yourself to possible chimney fires.

    The wood supplier that we currently use is a company called Firelogs. The gentleman to speak to is Royston on 082 758 1046/ sales@firelogs.co.za.

    What Fireplaces Requires convertor to connect to 152 flues?

    The following units require 130 convertors:

    • Morso 6140
    • Morso 6148
    • Morso 1412
    • Morso 1442
    • Morso 5460
    • Morso 5470
    • Morso ᴓ4
    How much do I pay in order to secure the fireplace and installation date?

    Dear ,

    Thank you for your recent email with regards to Morso’s payment terms and condition of sale.

    Obviously, each country has different payment terms and due to the nature of business in South Africa the company’s terms are very specific.

    In the event that we install a fireplace in a home and the customer in turn does not pay the balance, the fireplace has become a ‘fixture’ under South African law and we can only have it removed with a court order or sue you for the balance, which the customer may not have.

    Therefore, we ask for 100% payment up front, which the vast majority of our customers are happy to pay. Morso is a long term well established company with a sound reputation worldwide.

    If you wish to go ahead with your order, you are welcome to pay for all of the items except the installation costs, which you are welcome to pay on completion of the installation. This also secures the stock in preparation for the installation as the goods are invoiced out of the warehouse. This also cures the price as the Rand is so volatile. This assures that we have everything in place to proceed with the installation on the day indicated and that we do not sell stock that we don’t physically have like a lot of other fireplace companies.

    Radiant VS Convection?

    Radiant heat is heat sent in straight lines directly from the fireplace whilst convection heat is generated from the Morso cast iron panel that absorbs the radiant heat and warm up the surrounding air by introducing cold air at floor level and converting it from cold to hot when the air is in contact with the hot surface on the stove

    General Agreement Explanation

    Dear,

    Thank you for your email.

    Please understand that Morso Fireplaces cc takes full responsibility and carries poor-workmanship insurance as a pro-active company for this reason. This covers you the client for any water damage caused by us for a 12 month period after the installation. In over 10 years of trading and 1000’s of installations we have never needed to claim against this cover.

    As waterproofing does not last indefinitely, after the 12 month period any claim against Morso falls away – we do not give an amount in our agreement as it may be several years before you need to re-apply and costs change. Currently a service, sweep and to reapply waterproofing costs +/- R 1, 395.00

    You mention that you have paying over _______ for this whole process – the fireplace & flues etc. come to R______– the R _________ is for the installation.

    We are unable to undertake or complete a full inspection of your house without sending a qualified engineer, plumber, electrician and roofing company etc. This would be totally cost restrictive to the whole process – we therefore have to rely on the homeowner’s knowledge of the house for obvious reasons.

    We undertake as complete an inspection as possible given the circumstances during the quotation process – our installers also look out and avoid any possible problems during the installation process. Hidden complications – it remains the customers responsibility and we cannot take any responsibility.

    ________ has been in the industry for 10 years and does not foresee any problems – we will check the roof space prior to installation, but if there is any wiring or pipes in the way they will have to be re-routed.

    We obviously would like to install you fireplace, however if you are not prepared to sign our General Agreement  as it stands, then we will happily offer you a refund.

    Morso Fireplaces leads the industry in ensuring that all of our work is done to very high principles based on European standards, as there are no standards at all present in South Africa.

    This peace of mind means that your fireplace is being installed professionally, safely and with all the care and attention possible using premium materials. You will find that most other fireplace companies in South Africa do not adopt the same principles or standards that we offer as normal to ensure your safety.

    Please confirm by return if you wish us to continue and forward the agreement again duly signed.

    FLUELESS

    All our fireplaces are closed system vented fireplaces; When installing a flueless fireplace one have to be aware that the fireplace will use a lot more fuel (as it tries to heat up the whole room instead of a box) and will for the same reason be less heat efficient.

    Also when using a flueless fireplace, the oxygen the fireplace needs to burn gets pulled directly from the room and the by-products gets passed into the room (these by-products consist mostly of carbon and can be poisonous to the people inside the room).

    You also might get soot from the fireplace stuck on the walls and curtains. There’s different ways of installing the flues (i.e. off the back of the fireplace, through the ceiling etc.) ensuring you get optimum satisfaction from your fireplace.

    Exploding Floor plate

    Without going in to a huge dialogue with you, I can assure you that in the 15 years that Morso Fireplaces in South Africa has been specifying and supplying not one has cracked and exploded – we have sold 1000’s.

     The Morsø unit that you mention you purchased in 2014 is a metal fabricated unit – at your insistence after conversations with Mark Robinson, rubber feet (+/-3mm) where put under the feet  – I am not sure for what reason other than to compensate for floor irregularities.  Common Logic would suggest that if the glass was in anyway defect that it would have shown signs of cracking very early in its use under weight.

     The unit moving and the leg ‘dropping’ 3mm would possibly cause a stress crack, but not an explosion (hence the use of tempered safety glass in the specification) – we have been unable to replicate the explosion to every corner of the room. We have discussed the specifications and use of the glass with our suppliers, and they have assured us that they are fit for purpose.

    The only way we managed to cause quite harsh cracking was by dropping a heavy metal object on the on to the floor plate from a +/- 1m height.

    What Evan implied by a consumable, was that it is not a part of the actual fireplace and therefore not covered under the same warranty.

    As we are unable to confirm the cause of this isolated incident, and we are unable to reproduce the problem in-house, we trust that you accept that whilst we are concerned that an event occurred, we cannot rightly take responsibility.

    Smoking Fireplace:

    Smoke is highly un-likely to come back in to a room during a ‘chimney fire’ – the draw of the chimney and the higher flue temperatures naturally cause the smoke to be cleared (physics) – whether you believe me or not is of little concern, however for the record I attended the Corners Courts in the UK as an expert witness on many occasions when chimney fires had caused fatalities when I was a Leading Fire fighter. I personally don’t believe that there is anybody more qualified in the country with regards to fireplaces and chimneys, and I take my job very seriously. So I am sorry, you didn’t experience a chimney fire, and the liner or cowl showed no signs of containing a fire.

    Morsø Denmark supply us fireplaces only, and insist that they are installed to local standards (see the manual) – we have constantly improved standards in the industry over the last 15 years in South Africa.

     However as locally there are no standards to ‘judge’ us to, we insist that where possible our own exacting standards are adopted that are based on European norms – in this instance contacting Morsø Jernstøberi A/S would be of little or no use, but of course you are more than welcome. We have installed 10’s of thousands of fireplaces in South Africa without incident over the last 15/16 years in the country.

    Your fireplace worked – what was not fully taken in to consideration was the poor condition of the existing chimney, cowl and its design (you opted not to change the cowl)  –  we have confirmed that and offered several solutions.

    I think that it would be better if on this occasion we come and remove the fireplace and liner, sometimes it is just not possible to satisfy customers expectations.

    We will refund you in full.

    I will ask my office in Cape Town to contact you to arrange a suitable date that is mutually convenient.

    Sapremier

    Location